Delivery Information
for Chrono.ng
At
Chrono.ng, we are committed to delivering your products quickly and safely.
Please read the following delivery information to understand our shipping
processes, delivery times, and other important details.
1.
**Shipping Locations**
Chrono.ng
currently delivers to various locations within Nigeria. We are continuously
expanding our delivery network to serve more areas across the country. If
you’re unsure whether we deliver to your area, please contact our customer
service team for confirmation before placing your order.
2.
**Delivery Options and Costs**
We offer
several delivery options to cater to your needs:
- **Standard Delivery:** Typically delivered within 3-5 business days from the date of dispatch. Standard delivery charges apply based on your location and the size of your order.
- **Express Delivery:** For faster delivery, you can choose our express option, which typically delivers within 1-2 business days from the date of dispatch. Additional charges apply for express delivery.
- **Free
Delivery:** We offer free delivery on select products and during promotional
periods. Please check the product page or promotional terms for eligibility.
3. **Order
Processing**
- **Order
Confirmation:** Once your order is placed, you will receive a confirmation
email with your order details. We begin processing your order as soon as it is
confirmed.
- **Order
Dispatch:** Orders are usually dispatched within 1-2 business days. Once
dispatched, you will receive a notification email with your tracking
information.
4.
**Delivery Times**
- **Standard
Delivery:** 3-5 business days after dispatch.
- **Express
Delivery:** 24-48hrs business days after dispatch.
Please note
that delivery times are estimates and may vary based on your location, public
holidays, or other unforeseen circumstances. We strive to meet these estimates,
but we cannot guarantee specific delivery dates.
5. **Order
Tracking**
After your
order is dispatched, you will receive a tracking number via email. You can use
this number to track the progress of your delivery on the courier's website. If
you have any issues with tracking, please contact our customer service team for
assistance.
6.
**Delivery Confirmation**
Our delivery
partners will attempt to deliver your order to the address you provided at
checkout. You may be required to sign for the package upon delivery. If you are
unavailable, our delivery partner may attempt a second delivery or leave
instructions for collection.
7. **Failed
Deliveries**
If a
delivery attempt is unsuccessful due to incorrect address information or the
recipient being unavailable, the courier may return the package to us. In such
cases, we will contact you to arrange a re-delivery. Please note that
additional charges may apply for re-delivery.
8.
**Delivery Issues**
While we
strive to ensure a smooth delivery process, issues may occasionally arise. If
your order is delayed, arrives damaged, or if you receive the wrong product,
please contact our customer service team immediately. We will work to resolve
the issue as quickly as possible.
9.
**International Shipping**
At this
time, Chrono.ng does not offer international shipping. We only deliver within
Nigeria.
10.
**Contact Us**
If you have
any questions or concerns about your delivery, please contact our customer
service team:
**Chrono.ng**
Email:
[support@chrono.ng](mailto:support@chrono.ng)
Phone: +234-7017615250
Thank you
for shopping with Chrono.ng. We appreciate your business and are committed to
providing you with a smooth and reliable delivery experience.